Safe Betting

wt999's commitment to responsible gaming

wt999 believes enjoyable betting is only possible when done responsibly — your safety is always our priority.

Our position

Why responsible gaming matters

Online betting and casino games are a form of entertainment — but for some people they can become a source of addiction. wt999 is committed to providing a safe, fair, and enjoyable environment for players in Bangladesh. We want every one of our players to game responsibly, stay within their budget, and maintain peace of mind.

Responsible gaming is not just about placing smaller bets — it means maintaining conscious control over your time, money, and emotions. wt999 provides a range of effective tools and resources to give you that control. On this page you will find out how to set deposit limits, activate self-exclusion, take a time-out, and get support when needed.

Please note: only players aged 21 or above may open an account and place bets at wt999. This platform is strictly prohibited for minors.

Protective tools

Our tools for your safety

Set deposit limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, you will not be able to deposit more than the specified amount — keeping your budget under control. Lowering a limit takes effect immediately, but increasing one has a 24-hour waiting period.

Deposit limit

Time-out break

When you feel you need a short break, you can set a time-out for 7 days, 14 days, or 30 days. During this period, logging into your account or placing bets will be completely blocked. Promotional emails will not be sent during a time-out either.

Time-out

Self-exclusion

Use self-exclusion for a long-term break. You can keep your account fully closed for anywhere from 3 months to 5 years. The account cannot be reactivated during this period — making it a powerful and important protection tool.

Self-exclusion

Set betting limits

Set a maximum amount for each individual bet. This keeps you from placing large bets on impulse. Limits can be reviewed at any time and adjusted as needed.

Betting limit

Session time tracking reminders

After you have been playing for a set amount of time, wt999 will send you a reminder. This helps you understand how long you have been playing and supports healthy time management. You can customise these time intervals yourself.

Time tracking

24/7 support and advice

If you are concerned about your gaming, contact our Bengali-speaking support team. Confidential advice is available at any time through live chat. We do not judge — we help.

Live support
Stay alert

Warning signs of problematic gaming

If any of the signs below apply to you, they may indicate problematic gaming. In that situation, use our support tools or contact us directly via live chat.

Get help now

Our live chat is available 24/7 in Bengali. If you need support, do not wait.

  • Spending beyond your budget or borrowing money to play
  • Trying to win back losses by placing more bets ("chasing losses")
  • Hiding your gaming activity from family or friends
  • Prioritising gaming over work, studies, or relationships
  • Feeling restless, irritable, or anxious when you cannot play
  • Spending more time and money than you planned on gaming
  • Having trouble covering everyday expenses such as food or rent
  • Repeatedly failing to stick to limits despite trying to set them
Long-term protection

Self-exclusion program

Self-exclusion is wt999's most powerful responsible gaming tool. Once activated, the account cannot be reactivated before the set period ends.

  • Choose from 3 months, 6 months, 1 year, 3 years, or 5 years
  • No promotional messages will be sent while self-exclusion is active
  • Your account balance will be kept safe and returned at the end of the period
  • You can apply easily through live chat
  • This is a confidential process — your information is protected

How to apply for self-exclusion

  1. Log in to your account
  2. Go to the "Responsible Gaming" section in Account Settings
  3. Select the self-exclusion option
  4. Choose the period you want
  5. Confirm — it takes effect immediately

If you need help, contact live chat: [email protected]

Recommendations

8 tips for playing responsibly

01

Set your budget first

Decide how much you are willing to spend before you start playing and stick to it.

02

Set a time limit

Set a maximum time for each session and use an alarm to remind you.

03

Do not try to chase losses

Trying to win back losses by placing more bets is dangerous — take a break instead.

04

Do not play under emotional stress

Avoid betting when you are angry, anxious, or sad — emotional decisions cause harm.

05

Do not play under the influence of substances or alcohol

When your judgement is impaired, betting leads to poor decisions.

06

Do not treat gaming as a source of income

Betting is entertainment — not a guaranteed way to earn money. Do not include it in your financial plans.

07

Talk openly with your family

Have honest conversations with loved ones about your betting habits.

08

Taking a break is a sign of strength

Knowing when to stop is not weakness — it is wisdom. Take a break whenever you need to.

Age verification

For players 21+ only

wt999 strictly does not allow anyone under 21 to create an account or place bets. Age verification is mandatory at registration, and in cases of doubt, a national identity card or other valid document may be requested.

To protect minors, we advise parents to use parental control software on their devices — such as Net Nanny or Qustodio. Keep your password and payment details out of reach of children.

21+

Minimum age

You must be at least 21 years old to open an account at wt999.

Identity verification

A national identity card or birth registration certificate may be requested if needed.

Parental caution

Keep parental controls active on shared family devices.

Password security

Do not share your account password with anyone.

Common Questions

Questions and answers about responsible gaming

No, activating self-exclusion keeps your account balance completely safe. Once the exclusion period ends, you can contact us and the support team will assist with the balance return process.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a 24-hour waiting period, which protects you from making impulsive decisions.

A time-out is a short-term break — typically 7 to 30 days. It is suitable when you need a light pause. Self-exclusion is long-term — from 3 months up to 5 years — and the account cannot be reactivated before the period ends. If you feel your gaming is getting out of control, self-exclusion is the right choice.

Not directly, as the account holder must apply themselves. However, if a family member is struggling with problematic gaming, contact our support team — we will help identify the right steps for the situation.

The minimum deposit at wt999 is ৳300 across all payment methods. This limit is kept relatively low as part of responsible gaming so players can start with smaller amounts.

Contact wt999's 24/7 live chat support in Bengali. Our team is ready to help you set up responsible gaming tools, complete the self-exclusion process, and provide guidance toward professional support if needed. You can also reach us by email: [email protected]

Play responsibly and enjoy the experience

Come to wt999 safely, within your limits, and with awareness. Browse our games, check the FAQ, or contact support directly.

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Contact

Need help? We are always here

Live chat

Instant support in Bengali, available 24/7.

Email support

[email protected] — for detailed assistance.

Terms and conditions

Read our terms and conditions for full information on betting policies.

Responsible gaming commitment: wt999 provides its services solely for entertainment purposes to players aged 21 and over. Online betting carries a risk of addiction. Stay within your financial limits, set limits for yourself, and use our responsible gaming tools whenever you need them.